If you have an issue or problem with your order we will accept returns of unopened products within 5 days of receipt. If your product was damaged during shipping, contact us at contact@temptationcandy.com within 2 days of receipt. Please note that we cannot accept returns of opened candy or worn or used apparel. Also note that we are not responsible for damage such as melting, please review our shipping policy for further insight into shipping options. Original shipping costs are not refundable. Include your original packing slip. Note that customers are responsible for all return/exchange shipping costs. Please allow us 14 days to process your return or exchange.